HomeMy WebLinkAboutReso 1988-13623 RESOLUTION NO. 13623
RESOLUTION OF THE CITY COUNCIL OF THE CITY OF CHULA
VISTA APPROVING AGREEMENT BETWEEN THE CITY OF CHULA
VISTA AND THE CHAMBER OF COMMERCE FOR PROVIDING GENERAL
INFORMATION SERVICES
AND AUTHORIZING THE MAYOR TO EXECUTE SAID AGREEMENT
The City Council of the City of Chula Vista does hereby
resolve as follows:
NOW, THEREFORE, BE IT RESOLVED by the City Council of
the City of Chula Vista that that certain agreement between THE
CITY OF CHULA VISTA, a municipal corporation, and THE CHAMBER OF
COMMERCE, for providing general information services
dated the 21st day of June , 1988, a copy of which is
attached hereto and incorporated herein, the same as though fully
set forth herein be, and the same is hereby approved.
BE IT FURTHER RESOLVED that the Mayor of the City of
Chula Vista be, and he is hereby authorized and directed to
execute said agreement for and on behalf of the City of Chula
Vista.
Presented by Approved s to form by
/~i-- C1 y
City Manager e
0374a
ADOPTED AND APPROVED BY THE CITY COUNCIL OF THE CITY OF
JLA VISTA, CALIFORNIA, this 21st day Of June
19 as , by the following vote, to-wit:
AYES: Councilmembers McCandliss, Nader, Malcolm, Cox, Moore
NAYES: Counci lmembers None
ABSTAIN: Counci linetubers None
ABSENT: Counci lmembers None
the City of Chula Visto
ATTEST ~ ~' ~
City Clerk
FE OF CALIFORNIA )
COUNTY OF SAN DIEGO ) ss.
CITY OF CHULA VISTA )
I, JENNIE M. FULASZ, CMC, CITY CLERK of the City of Chulo Vista, California,
DO HEREBY CERTIFY thot the obove ond forego4ng is 0 full, true ond correct copy of
RESOLUTION N0. 13623 ,and that the some has not been omendedor repeoled
DATEO
,r~~ City Clerk
CI1Y OF
CHULA VISTA
cc-sso
CONTRACT FOR PROVIDING GENERAL INFORMATION
SERVICES TO THE GENERAL PUBLIC
This contract is entered into this 21st day of
JUNE 1988, between the CITY OF CHULA
VISTA (hereinafter "City") and the CHULA VISTA CHAMBER OF
COMMERCE (Hereinafter "Chamber") pursuant to the following
terms and conditions:
RECITALS
WHEREAS, the City of Chula Vista desires to provide for
the general informational needs of residents and visitors to
the city; and
WHEREAS, the Chula Vista Chamber of Commerce occupies a
unique public service position in the city; and
WHEREAS, the Chula Vista Chamber of Commerce has
provided general information services to the public at large
for many years; and
WHEREAS, the City of Chula Vista and the Chula Vista
Chamber of Commerce have developed a mutually benefical
agreement to ensure a high level of informational public
service is maintained for the good of the entire city based
on the following provisions:
1. Term. The term of this agreement shall be for one (1)
year, commencing on July 1, 1988 and ending on June 30, 1989
subject to the termination provisions of this agreement.
The City has the option to extend the term of this contract
in one year increments for a maximum of two additional
years. The annual cost and quarterly payments shall be
adjusted at the beginning of each year, after the first
year, in an amount that equals the percentage increase of
the All Urban Consumers Price Index for the San Diego Region
(CPI) for the most recent twelve months, up to a maximum of
6% per year.
2. Payment. The City shall pay to the Chamber $24,200 per
year for the term of this agreement. Payments of $6,050
shall be made quarterly and within ten (10) days after
receipt of quarterly reports to be submitted by the Chamber
as specified in Section 5. Said reports shall become due on
September 30, December 30, March 30 and June 30.
3. Termination. The City or Chamber may terminate this
agreement at any time and for any reason by providing a
written notice of such termination at least thirty (30) days
prior to the effective date of such termination.
4. Scope of services. The Chamber agrees to provide the
following scope of services:
A. The Chamber shall respond to all walk-in, phone and
mail inquiries received making reasonable and appropriate
requests for information by the Chamber from individuals,
groups, businesses, news media, etc., and persons referred
by the City. Responses shall be accurate, complete,
cooperative and promote goodwill on behalf of the City.
Responses shall be made in a timely manner. Walk-in and
phone inquiries shall be responded to as they are received
unless additional research is required. Mail inquiries shall
be responded to within three (3) working days after the
reciept of such inquiries, unless extensive research is
required.
B. The Chamber shall provide qualified staff to respond
to inquiries. The Chamber shall provide adequate training
and develop written guidelines and information to ensure
that personnel are capable of providing extensive
information including, but not limited to, the following:
1. Clubs and Organizations - within community
2. Activity Schedules - Public Events
3. Street Information
4. Medical Services - Listing within community
5. Professional Services - Listing within community
6. Chamber of Commerce Service Directory
7. Churches - Locations and schedules
8. Lodging Facilities within community
9. Nature Interpretive Center
10. Meeting rooms - locations
11. Real Estate offices
12. Government Services & Referrals to Appropriate
Department
13. Schools within community
14. Recreation Sites within community
15. Historical Sites
16. Health Facilities
17. Public Officials within community
18. Museums and Schedules
19. Public mass transit, HandyTrans, etc.
20. Mexico - information on tourist cards, parking,
etc.
21. Tourist Attractions - Locations and Schedules
22. Parks, Playgrounds, Picnic Areas and Local Beach
Information
23. Post Office and other Public Building Locations
24. Newspapers and local publications
25. Community Events - Parades, Displays, Seasonal
Promotions
26. Mobile home parks
27. Chula Vista Harbor
28. Restaurants
C. Chamber staff shall be available to respond to
walk-in and phone inquiries Monday through Friday from 9:00
a.m. to 5:00 p.m., except for New Years Day, Martin Luther
King Day, President's Day, Memorial Day, Independence Day,
Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, the
day after Thanksgiving Day, and Christmas Day.
Holidays cited above falling on a Saturday will be
observed on Friday. When a holiday occurs on Sunday, it
will be observed on the following Monday.
D. The Chamber shall develop and utilize standardized
packages of information for responding to general inquiries
about Chula Vista as a visitor destination and for new or
potential residents of the city. Such packages shall be
maintained with current information and shall meet with the
approval of the City. The packages may be used, but shall
not be deemed solely adequate, for inquiries making
reasonable, specific requests for information not routinely
included in the packages.
E. For inquiries beyond the expertise of the Chamber,
referrals may be made to more appropriate entities. Such
referrals shall be recorded and reported to the City
quarterly.
F. The Chamber shall coordinate responses to
significant business relocation inquiries with the City's
Community Development Department.
G. The Chamber shall develop and make available to the
public unstamped response cards addressed to the City to
obtain feedback on the quality of information provided.
Each response to mail inquiries shall include such a card.
All cards returned to the Chamber shall be forwarded to the
City.
H. The Chamber staff shall be neatly dressed and
courteous at all times and shall present a positive,
friendly and responsive image of the city.
I. The Chamber shall not charge a fee for providing
information unless specifically approved in writing by the
City. City maps, however, may be sold for no more than
$2.00.
J. The Chamber shall provide to the visitor
information centers at E Street and I-5 and at Bonita Road
and 1-805 updated information upon request. The Chamber
shall exercise care in ensuring the visitor information
centers are provided with new, pertinent information as it
arises, such as special events, road closures, lists of
businesses, new laws and ordinances affecting visitors, etc.
5. Records. The Chamber shall record and submit in writing
quarterly reports to the City by September 30, December 30,
March 30 and June 30. Reports shall include the following:
A. Number of inquiries referred to other entities,
including name and address of person making inquiry, date of
inquiry, type of inquiry (walk-in, phone or mail), entity
referred to, and subject of inquiry.
B. Number of inquiries requiring additional research
beyond the base of information maintained by the Chamber
either in written form or through the personal knowledge of
Chamber staff.
C. Number of inquiries received categorized by mail,
phone and walk-in visitors, and the number of inquiries
responded to by mail. Types of inquiries shall be
categorized by, but not limited to, the following topics:
1. New residents
2. Tourist/visitor related
3. Special events
4. Government services, regulations, ordinances,
elected officials, etc.
5. Mexico
6. Business/service referrals
7. General civic information, hospitals,
newspapers, clubs, churches, charities, etc.
8. Mass Transit
9. All others
D. Costs associated with providing information
services, including, but not limited to, employee staff time
required, salaries and benefits, office supplies, postage,
printing, office equipment, phone calls, etc.
6. The City may evaluate the quality and quantity of
service provided by the Chamber using various methods
including, but not limited to, unannounced phone, mail and
walk-in inquiries designed to evaluate quality and
timeliness of responses, random checks of staff knowledge,
and periodic observations of Chamber staff responding to
inquiries. Such reviews shall be limited to information
services provided under this contract and shall not include
other Chamber activities.
7. Responses to inquiries shall show no preferential
treatment to Chamber members or any other group or
individual persons or businesses. Wherever possible,
however, referrals to businesses shall be made to businesses
in the City of Chula Vista. Referrals shall be rotated among
businesses qualified to provide the service or services
requested.
8. Hold Harmless. The Chamber agrees to indemnify and hold
harmless the City of Chula Vista against and from any and
all damages to property or injuries to or death of any
person or persons, including property and employees or
agents of the City, and shall defend, indemnify and save
harmless the City, its officers, agents and employees, from
any and all claims, demands, suits, actions or proceedings
of any kind or nature including worker's compensation
claims, of or by anyone whomsoever, in any way resulting
from or arising out of the negligent or intentional acts,
errors or omissions of the Chamber or any of its officers,
agents or employees.
9. Insurance. A. The Chamber shall, throughout the
duration of this Agreement, maintain comprehensive general
liability and property damage insurance covering all
operations hereunder of Chamber, its agents and employees
including but not limited to premises and automobile, with
minimum coverage of One Million Dollars ($1,000,000.00)
combined single limits. Evidence of such coverage, in the
form of a Certificate of Insurance and Policy Endorsement
which names the City as Additional insured, shall be
submitted to the City Clerk at 276 Fourth Avenue. Said
policy or policies shall provide thirty (30) day written
notice to the City Clerk of the City of Chula Vista of
cancellation or material change.
B. The Chamber shall also carry Worker's
Compensation insurance in statutory amount and Employer's
Liability coverage in the amount of $500,000; evidence of
which is to be furnished to City Clerk in the form of
Certificate of Insurance.
10. Attorneys Fees. In the event of any dispute between
the parties, the prevailing party shall recover its attorney
fees, and any costs and expenses incurred by reason of such
dispute.
11. For purposes of this agreement, the City Manager or his
or her designee shall be the contract administrator. For
those conditions requiring written approval of the City, the
City Manager or his or her designee shall have the authority
to provide said written approval.
12. Written correspondence relating to this agreement shall
use the addresses given below:
Jim Thomson, Deputy City Manager Chula Vista Chamber of
City of Chula Vista Commerce
276 Fourth Avenue 233 Fourth Avenue
Chula Vista, CA 92010 Chula Vista, CA 92010
Vista
Title
CHULA VISTA CHAMBER OF
COMMERCE
~.~ :~~iAtt°rney GIS.DOC
'<V CHULA VISTA CHAMBER OF COMMERCE
QUARTERLY REPORT SUChMARY
TO: City of Chula Vista, Deputy City Manager
RE: Co~uunity Information Service
FROM: Chula Vista Chamber of Corrm~erce
Date: JANUARY, FEBRUARY & MARCH, 1988
1. Number Referrals No Data (attached)
2. Number Research Required No Data (attached)
3. Number Inquiries 3573 PHONE WALK-IN ~ ~iLED OUT
Number Mailed Out 412
1. New Resident 45 51 89
2. Tourist/Visitor 180 85 i 71
' 3. Special Events 170 52 53
4. Government Services 7~ 33 I 0
5. Mexico 15 22 ~ 1
6. Business/Service Referrals 1420. 185 ~ 57
7. General Civic Information 440 207
8. Mass Transit 150 150
9. Others 175 114 18
4. Cost/Utilization
1. Staff time G60 hours
2. Salary ~3,920.40
3. Supplies $ 300.00
4. Postage $ 446.65
5. Printing $ 7~4,87 /- .
6. Equipment $3~325.00 Prepared
QUARTERLY REPORT SUb~,IARY
TO: City of Chula Vista, Deputy City Hahnget
RE: Community Information Service
FROM: Chula Vista Chamber of Commerce
Date: October, November, December 30th, lg87
1. Number Referrals 1 (attached)
2. Number Research Required No Data (attached)
PHONE WALK- IN
3. Number Inquiries 3584
Number Mailed Out ~__ 4~_~_
1. New Resident 27 25 _ 48
2. Tourist/Visitor 23 28 ___~ 42
3. Special ]Events 1 814 11
4. Government Services .3~_ 2~ 4
5. Mexico 48 42 58
6. Business/Service Referrals ~02 118 43
7, General Civic Information 182 8~ 34
8. Mass TransLt 22 48 53
9. Others
202 126 ,j 91
4. Cost/Utilization
1, Staff time 523
2. Salary $_3,.5.8_3_,74
3. Supplies '
4. Postage $___577.97
5. Printing $ 443,28
6. Equipment ........ Prepared
233 FOURTH AVENUE · CHULA VISTA. CALIFORNIA 92010 · TEL.:(619) 420-6603
OF OMMER E
QUARTERLY REPORT SUi'~'iARY
TO: City of Chula Vista, Deputy City Manager
RE: Co~unity Information Service
FROM: Chula Vista Chamber of Commerce
/
1, Number Referrals Me Data (attached)
2, Number Researci~ Required NO D_a_t.a (attacnca)
PHONE WALF-Ih i ;|AILI,]i] OUT
3. Number Inquiries 1037
Number Mailed UuE 54
1. New Resident 35 92
2. Tourist/Visitor 41 25
3. Special Events B4 31
4. Government Services 21 3
5. Hexico 7
6. Business/Service Referrals 358 84
7. General Civic Information 4 0
8. Mass Transit 2 0
9. Others 280 74
4. Cost/Utilization
1. Staff time 1S2 hours
9 Salary ~1~107,84
3. Supplies ~ 48 ,~0
4. Postage $ 52 .j3
5. Printing $ . 1.4,~?
6. Equipment Prepared BF~~~ ..............
233 FOURTH AVENUE · CHULA VISTA, CALIFORNIA 92010 · TEL,:(619) 420-6603
QUARTERLY REPORT SUI'D~RY
TO: Clty o£ Chula Vlsta, Deputy Ci~y Manager
RE: Community Information Service
FROM: Chula Vista Chamber o£ Commerce
Date: August 1st-August 31st. 1987
1. Number Re£errals No Data (attached)
2. Number Research Required N6 Data (attaChed)
PHONE WALK IN ~ILED OUT.
3. Number Inquiries ?52
Number Mailed Out 173
1. New Resident 32 8 26
2. Tourist/Visitor 75 65 37
3. Special Events 8 7 5
4. Government Services 1 O
5. Mexico q 1 1 O 2
6. Business/Service Referrals 280 78
7. General Civic Information 13 10 8
8. Mass Transit 13 15 2
9. OEhers
62 48 39
1. S~aff ~ime 220
2. Salary $1,269.40
3. Supplies $ ~8.34
4. Postage $ 101.11
5. Printing $ 135.18
6. EquipmenE Prepared B .
QUARTERLY REPORT SUf,~RY ~"
TO: City of Chula Vista, Deputy City l~nager
RE: Community Information Service
FROM: Chula Vista Chamber of Commerce
Da~e: July 1st-July 31st 1987
1, Number Referrals No Data (attached)
2, Number Research Required No Data (attached)
PHONE WALK-.IN ~ILED OUT
3. Number Inquiries_~16
Number Mailed Out .183
1, New Resident 30 3 20
2, Tourist/Visitor 80 48 35
3, Special Events 8
4, Government Services 12
5, Mexico 11
6, Business/Service Referrals 231 52 55
7, General Civic Information 15 8 10
8. Mass Transit 8 10 3
9, O~hers 82 25 27
4, Cost/Utilization
1 Staff time 215
2, Salary _fl,2DJLS5
3, Supplies $ RP-30
4, Postage ~ ~-22
5, Printing ~ 117_C~
6. Equipment Prepared B
Page 3, item 6
Meeting Date 6/21/88
in early 1988 toward the purchase of a computer, printer,
copier and postage machine, and purchases of this type will
not need to be made every year. On balance, City and
Chamber staff both agree that the cost data compiled to date
indicate that the $24,200 annual contract amount for FY
1987-88 and 1988-89 is reasonable compensation for the
information services provided by the Chamber.
The contract also includes an evaluation component.
Whenever the Chamber mails out information in response to a
request, an evaluation card is also included which was
designed by City staff and which is pre-stamped with the
City's Public Information Division as the addressee.
Although only 36 cards have been sent in to date, the
responses have been very positive, as described below:
1. Overall, how would you rate the information
service provided by the Chamber of Commerce in
responding to your inquiry?
31 Excellent 4 Good
1 Fair
0 Poor
2. Did you receive an answer to your questions in a
timely manner?
36 Yes
0 No
3. Were you treated courteously by the Chamber of
Commerce staff?
33 Yes
0 No
The responses summarized above were sent in from persons
living all over the country. Staff has not received any
complaints about the information service being provided by
the Chamber, although it should be noted that most people
are probably not aware that the City is helping fund the
service.
FISCAL IMPACT: The $24,200 FY 1988-89 cost of the proposed
contract is included in the City Manager's proposed budget,
with 50% of the cost to be reimbursed by the Redevelopment
Agency.
JT:hr
CHAMBER.GIS ~
fj/~t~t~ City Council of
Dat~u:/~,/~':nla