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HomeMy WebLinkAbout2006/08/22 Additional Information - . National Citizen SurveyTM ....- "~.~~ ~"" J ."". ..... ~ ~ ~ .~.;..l..... ". "J'.~."?;:Ji,",,' '-":'";~ .~.'..<~; ,_.:or.~-~ J"-'~~:" ,. '" .. . ~ ,., '. ,'9',', ,. ,,-.. k, Chula Vista: CA." "i-~i.~~' .,' -".~"'-'f-~. " :~:~~,- .', ~ ~~...,~ >_,~~.r:.. -~" .d~..;'~' ''''''It,~':'f- -~,,,:,~~,/,,.:_,f", "../.'.,~'~. "":.;;'''''''; , "'''~" '.' . . .',. . \iO'~ -.: . ~,'t 1/....... tf..?~~" :'",-' ~ 4 '~, . ~',:*';',. ,...., :>~- ~- , '."';. "0" """ - Summary of Findings August 2006 Survey conducted tIy: National Research Cemer.lnc.' 3005 30'" $1.' Boulder. CO 80301' (303) 444.7863' www.n-[-c.com ,';r;,~l~ The National Citizen SurveyTM (The NCS) Background · ICMA/NRC initiative · Standardized citizen su rvey ,service · Over 100 participants in The NCS in over 35 states · Normative comparisons Nallonal Research Center, Inc 1 "'~"..1 ,~...-, ~. . ,.-:'~.,,:-~ .'.'#"tl .~ ~.. ';."..... '.-~'t~' '"ti" t: n '} 1 :rrt:'- q, ::I: Primary Purposes of Survey . To assess resident satisfaction with community characteristics and amenities . To help evaluate Chula Vista local government . To determine resident participation in local activities . Asks "what," not "why" . Is just the beginning National R~5"Jrch Cenler, Inc. Uses of Survey Results · Results can be used to: . monitor trends in resident opinion . measure government performance . inform budget and strategic planning decisions . benchmark service ratings . compare geographic subgroups National Re5ea(chCenl~r, Inc 2 }.~ Characteristics of Residents . Survey Sample: .26% lived in Chula Vista more than 20 years; 40% 5 years or less .40% had 2005 household income under $50,000 · 27% over 55 years old .23% attended public meeting NaMnaIRcsearchC"nler,lnc. Jit, Study Methods · Phone survey . Phone calls made from Jan. 22 to Feb. 9, 2006 . 809 completed interviews · Selected households dialed at least 3 times · Birthday method to select respondent . Offered in English and Spanish NalionalResearchCenter,lnc n ,., ::I: n " :1: 3 "'~ Survey Methods continued . Survey results were weighted by gender/age, tenure and geographic location (as determined by question 16a) to better represent the community . Margin of error: +/- 3% Nalional Research Cemer, Inc. '-'ff';' Reporting of Results - Use of 100 Point Scale poor fair good excellent good to excellent fair to good poor to fair o 20 40 60 80 NalionalResearchCeme',lnc. n " ::I: n " 'T: 100 4 '~r';'.:-t}E,~ n ",",,2j: Reporting of Results - Normative Comparisons poor fair good excellent Service B Service A Service C o 20 40 60 80 100 NalwnalRese3fcl,Centel,J!Jc Overall Quality of City Services Poor 3% N<llionaIResesrchCcnler,lnc w 5 Ratings of Safety Fire 86% Violent crime Property crimes 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent of respondents feeling "very" or "somewhat" safe Natiuroal ResearchC"nter, Inc " ,,>:>~- Safety Ratings in Various Areas Parks after dark 96% Neigli:Jorhood during the day Neighborhood after dark Downtown area during the day Downtown area after dark Parks during the day 0% 25% 50% 75% Percent of respondents feeling "very" or "somewhat" safe 100% National Res~arGhCentcf, IflC " 6 ~,',^ n " ::1: Quality of Safety Service poor fair good excellent Fire ser\ices 76 Police senices Ambulance/emergency medical ser.ices Crime pre\enlion Fire pre-.ention and education Traffic enforcement o 10 20 30 40 50 60 70 80 90 100 Average rating on the 10G-point scale (100=Excellent, 67= Good, 33 _ Fair, 0 Poor) N21looal Research Cenler, Inc. " ~Cltl.ensu.....y'" f,~,_ n " ': Quality of Transportation Services poor fair good excellent Street repair Street cleaning Street lighting Sidewalk maintenance Traffic signal timing Amount of public parking Bus/transit ser\ices 63 0 10 20 30 40 50 60 70 80 90 100 N~l'onnl ResearchCp.nter, Inc Average rating on the 100-point scale (100=Excellent, 67: Good, 33 - Falr,O Poor) " 7 ;:';,'l%i!,<~.- Quality of Parks & Recreation City parks Recreation programs or classes Range/vanety of recreation programs and classes Recreation centersllacilities A/;:;cesslbilltyofparks Accessibility of recreation centerslfacilities Appea ra ncelm a i n te nan ce of parks Appearance of recreation cenlersffacllltles poor fair good ,.., .,., :I: excellent o 10 20 30 40 50 60 70 80 90 100 National Research C"nler. Inc Average rating on the 100 pOint scale (100=Excellent. 67 GOM, 33 = Fair, O-Poor) 15 73 73 " " .~':;>~4i Quality of Library Services Public library serlllces Variety of library materials Accessibility of public libraries Appeara ncelm a I nte na nee of public libraries poor fair good "-q., 1:3: excellent o 10 20 30 40 50 60 70 80 90 100 Nnliooal Research C"!lt~r, Inc Average rating on the 100-point scale (10Q=Excellent, 67= Good, 33 = Fair. Q=Poor) 16 73 73 73 8 ;:of'~ n ,., ::I: Quality of Utility Services poor fair good excellent Garbage collection 72 Recycling 72 Yard waste pick-up Storm drainage Drinking water Sewer sel"Jices 0 10 20 30 40 50 60 70 60 90 100 NatJOnal Research Cenler,lnc Average rating on the lOO-point scale (100-E~cellenl, 67= Good, 33 = Fair, O=Poor) 17 "''fYri'%!fi. n " ::I: Planning and Code Enforcement poor fair good excellent Animal control 65 Land use, planning and zoning Code enforcement Economic de\.elopment o 10 20 30 40 50 60 70 80 90 100 National Research Canter, Inc Average ratmg on the 100-point scale (100~Excellent, 67= Good, 33 = Fair, Q=Poor) 18 9 z' n " :r. Services to Special Populations and Other Services Public schools fair good excellent Health seNces 64 Services to seniors 65 Services to youth Ser..ices to low-income people Public information services Cable tele\ision o 10 20 30 40 50 60 70 80 90 100 Average rating on the l00-point scale (100=Excellenl, 67= Good, 33 = Fair, O-Poor) NationaIResearchC"ntef,lnc " Tf";;",, n '3: Summary of Quality of Service Delivery 20 18 16- 14- 12 10 Above Norm Similar to Norm Below Norm National R~search Center, Inc " 10 :'2;:. n " :l: Chula Vista Employees id NOT Have Contact in Last 12 Months 54% National ReS<!arch Cenler, Jnc " !:';7;~.re n " :l: Chula Vista Employees poor fair good excellent Courtesy 71 Knowledge Responsi\€ness Ol.€raJJ Impression o 10 20 30 40 50 60 70 80 90 100 Average rating on the l00-point scale (100-Excellent, 67- Good, 33 - Fair, O=Poor) NatIonal Res~arch Cent~r, Inc " 11 .',rV:9i Overall Quality of Life NahonalResearchCenler,lnc Good 58% Poor 3% " n .,., :1: Quality of Life Ratings Chula Vista as a place to li\.€ Neighborhooo as a place to lil1e Chula Vista as a place 10 raise children Chula Vista as a place to retire Overall quality of life in Chula Vista National ResearchCenler,lnc poor fair excellent good 71 o 10 20 30 40 50 60 70 80 90 100 Average rating on the 100 point scale (100=Excellenl, 67= Good, 33 = Fair, O=Poor) 24 12 ;Iii}"~- Ratings of Community , - .~.. )tl'1! M -, :I: poor fair good excellent Air quality 66 Sense of community Openness and acceptance O\.erall appearance 65 O\€raU image/reputation O\€rall quality of new development 65 o 10 20 30 40 50 60 70 Average rating on the 100-point scale (1 OO-Excellent, 67=Good. 80 90 33=Fair, O=Poor) 100 National R"<.emrhCenter, Inc " -;i:;Y~~ 1"1 ,., ':J: Ratings of Opportunities Recreational oppmunities fair excellent Opportunities to attend cultural activities Shoppng oppcrtunltles 65 Job oppmunities Educationaloppmunities 65 o 10 20 30 40 50 60 70 80 90 67 Good, 33=Fair, Q=Poor) 100 Average rating on the 1 DO-point scale (100=Excellent, Nalio"aIR"s~",chCenter, Ine " 13 Access Access to affordable quality housing Access to affordable quality child care Access to affordable quality health care Y~ili"", poor fair good n " :I: excellent 70 80 90 100 _fiIIoQFJlJiJ 56 o 10 20 30 40 50 60 National RcsearchCenter, Inc. Average rating on the 100-poinl scale (100=Excellent. 57-Good, 33=Fair, O=Poor) " ';,'7;'t; Mobility Ease of car tra\el Ease of bus tra\.el Ease of rail/subway tra",,1 Ease of bicycle travel Ease of walking poor fair good excellent 70 80 90 100 62 o 10 20 30 40 50 60 N"lionaIR"s~archC"nte(, Inc Average rating on the 100-poinl scale (100=Excellenl. 67=Good, 33=Fair, a=poor) '" 14 4 ;",,,..,,, Top Problems Affecting Chula Vista · 51 % identified traffic congestion · 33% identified too much growth · 26% identified drugs · 23% identified graffiti Na\ional Research Center, Inc. Ratings of Growth Population growth Retail growth (stores, restaurants etc.) Jobs growth N,,\;onal Resllarch Center, Inc. 0% 20% 40% 60% Percent of respondents 77% I!] Too slow IIITOD fast 80% n T1 ::l: '" n .,., ::l: 100% " 15 Community Participation Recycled used paper, cans or bottles from your home 91 % Visited a Chula Vista park 88% Used the Internet for anything 79% Used Chula Vista public libraries or their services 71 % Read City of Chula Vista Newsletter 57% Used Chula Vista recreation centers 53% Participated in a Recreation Program or activity 52% Nati"naIResearchCellt~r, Inc 31 ~f,ii':l n T1 >::r: Ratings of Public Trust poor fair good excellent The City go-.ernment listens to citizens I recei..e good value for taxes I pay Pleased with the o\€rall direction the City is taking ChuJa Vista welcomes citizen in\.Qh.ement o 10 20 30 40 50 60 70 80 90 100 Average rating on the too-point scale (10Q==Excellent, 67:oGood, 33=Fair, O=Poor) Nallonal Research Cenler, In,. " 16 n T1 :r: Geographic Sub-group Comparisons . System utilized for phone interviews so roughly 50% of respondents reside east and west of 1- 805 . Comparison of results made in separate report and statistically significant differences between geographic areas were noted . Following slides are selected highlights of these sub-group comparisons NatlunalResearchCenter,lnc " '\!iY'm Geographic Sub-group Comparisons: Continued · Perceptions of Safety · Residents West of 1-805 gave higher ratings to perceptions of fire and downtown safety · Residents East of 1-805 gave higher ratings to perceptions of neighborhood safety National Researct, Cenler, Inc. " 17 >>>'C>>,_ n 'T1 ::J:: Geographic Sub-group Comparisons: Continued . Service Delivery . In general, where results were statistically significant, residents east of 1-805 rated service quality higher, including overall quality of services Overall Quality of City Services West of 1-805 East of 1-805 Goo' 60% Poor 4% Excellent 16% Good 67% Poor 1% NattonalRFsearcl1Center,lnc " <;7;j~ ..c3: Geographic Sub-group Comparisons: Continued . Problem Areas Traffic congestion 46% 56% Too much growth 34% 33% Drugs 28% 23% Graffiti 28% 17% National RC'searl'.hC"'nt~f, Inc " 18 :t:i: Geographic Sub-group Comparisons: Continued . Quality of life . In general, residents east of 1-805 gave more favorable ratings to quality of life indicators including overall quality of life Overall Quality of Life West of 1-805 East of 1-805 Fair Good Poor 58% 3% . / . :< , A' ~. "..::~: 1'\ ' , .' I ~.. .. ," ...... ", Good 58% ;,;:. Excellent .. 15% National ResearchCenler, Inc. .. ?;\~~ Geographic Sub-group Comparisons: Continued · Community characteristics . Residents west of 1-805 gave higher ratings on shopping opportunities and ease of transportation · City Employees and Public Trust . Residents east of 1-805 gave higher ratings to employee and governmental responsiveness NatjonalRcsearchCerJIer,lnc. n T1 ::I: " '1., :r. " 19 - - National Citizen SurveyTM SurveyconduCled uy: Nallonal Res~afch Center. 1I1e.' 3005 30" St.. Bould~f. CO 80301' (303) 444.7863' WNW n-r_c com 20 ~-,..._",,-_..--.~--..,,~.._.._.~~- - - (f;N F/I-E /170/1/[ .. OFRCE qc- 7~c (f7 {lL-~K 276 Fourth Avenue' Chula Vista, CA 91910. T (619)476-5376' F, (619)691-5092' WNW chulavistaca gov The City of Chula Vista, California SUJlllID.alxy Report 2006 Gill> National Citizen SurveyTM National Research Center, inc. 300530'" 51.' Boulder, CO 80301. T' (303) 444-7863'!', ("03) 444-1145" www.n-r-c.com