HomeMy WebLinkAbout2026-09-09 CSC Agenda Packet
Date:Wednesday, September 9, 2026
Time:5:00 p.m.
Location:City Hall, Bldg. #C, Conference Room B-129
276 Fourth Avenue, Chula Vista
Civil Service Commission Special Meeting
______________________________________________________________________________
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location specified on this agenda to make your comments. Each person will be allotted three
minutes to address the Commission, unless otherwise adjusted by the presiding officer.
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CSC@chulavistaca.gov. The deadline to submit will be three hours prior to the scheduled meeting
time.
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commission staff at CSC@chulavistaca.gov (California Relay Service is available for the hearing
impaired by dialing 711) at least forty-eight hours in advance of the meeting.
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Pages
1.CALL TO ORDER
2.ROLL CALL
Commissioners Baranic and Castro Cain, Vice Chair Nunez-Silva, and Chair
Fish
3.CONSENT CALENDAR (Items 3.1 through 3.2)
Consent calendar items are considered together and acted upon by one motion.
There is no separate discussion of these items unless a commissioner or staff
removes the item from the Consent Calendar.
3.1 Approval of Meeting Minutes 4
Approve meeting minutes dated: June 11, 2026
3.2 Consider Request for Excused Absence(s)
Consider request for excused absence(s) as appropriate.
4.PUBLIC COMMENTS
The public may address the Commission on any subject matter within the
Commission’s jurisdiction that is not listed as an item on the agenda. State law
generally prohibits the Commission from discussing or taking action on any
issue not included on the agenda. The Commission may schedule the topic for
future discussion or refer the matter to staff.
5.ACTION ITEMS
Action items are considered individually by the Commission and are expected to
elicit discussion and deliberation.
5.1 Election of Chair and Vice Chair for FY 26-27
Recommended Action:
Elect Chair and Vice Chair.
5.2 Consider Adding New Classifications to the Classification Plan per Civil
Service Rule 1.02 A (3)
6
Recommended Action:
Consideration to approve the addition of the following classifications to
the Classification Plan per Civil Service Rule 1.02 A (3):
• Police Dispatch Call Taker (ACE)
• Police Support Services & Compliance Manager (MM)
6.STAFF COMMENTS
7.CHAIR'S COMMENTS
8.COMMISSIONERS' COMMENTS
City of Chula Vista Civil Service Commission
September 9, 2026 Agenda Page 2 of 14
9.ADJOURNMENT
to the regular meeting on October 1, 2026 at 5:00 p.m.
Materials provided to the Civil Service Commission related to any open-session
item on this agenda are available for public review by contacting the Office of
the City Clerk at CSC@chulavistaca.gov.
City of Chula Vista Civil Service Commission
September 9, 2026 Agenda Page 3 of 14
Page 1
City of Chula Vista
Special Civil Service Commission Meeting
MINUTES
Minutes are prepared and ordered to correspond to the agenda.
_____________________________________________________________________
1. CALL TO ORDER
The meeting was called to order at 5:00 p.m.
2. ROLL CALL
Chair Fish called the roll.
3. ACTION ITEMS
3.1 Approval of Meeting Minutes
Moved by Commissioner Baranic
Seconded by Vice Chair Nunez-Silva
Approve meeting minutes dated: September 4, 2025. The motion was
carried by the following vote:
Result: Carried (3 to 0)
Page 4 of 14
City of Chula Vista Civil Service Commission
September 9, 2026 Agenda
2026-06-11 Civil Service Commission Special Meeting Minutes
Page 2
3.2 Authorize the Chair to Work with Staff to Finalize and Submit the
Annual Activities Report for Fiscal Year 2025-2026
Moved by Vice Chair Nunez-Silva
Seconded by Commissioner Baranic
Authorize the Chair to work with staff to finalize and submit the report. The
motion was carried by the following vote:
Result: Carried (3 to 0)
3.3 Presentation: Status of City Vacancies and Recruitment and
Retention Efforts for 2025
Director of Human Resources Tomlinson gave the presentation and
responded to questions.
No action taken.
4. STAFF COMMENTS
Director of Human Resources Tomlinson provided updates on the upcoming Civil
Service Commission appeal hearing.
There was a consensus of the Commission to have a full-day hearing from 9 a.m.
to 5 p.m.
5. CHAIR'S COMMENTS
There were none.
6. COMMISSIONERS' COMMENTS
Commissioners discussed the upcoming pre-hearing meeting.
7. ADJOURNMENT
The meeting was adjourned at 5:20 p.m.
Minutes prepared by: Zoe Peritz, Senior Administrative Secretary
_________________________
Zoe Peritz, Senior Administrative Secretary
Page 5 of 14
City of Chula Vista Civil Service Commission
September 9, 2026 Agenda
CITY OF CHULA VISTA
POLICE DISPATCH CALL TAKER
DEFINITION
To receive, evaluate, prioritize, and process emergency and non-emergency telephone
communications related to law enforcement, public safety, and local government operations; to
document and disseminate critical information; perform computer database inquiries and record
functions; and to provide support to police personnel, allied agencies, and the public.
DISTINGUISHING CHARACTERISTICS
Incumbents in this classification are responsible for handling high-volume emergency and non-
emergency communications requiring sound judgement, professionalism, composure, and the
application of established procedures in both routine and critical incidents.
The Police Dispatch Call Taker classification is distinguished from the Police Dispatcher
classification in that incumbents primarily perform call-taking, information gathering, and call
processing duties and do not routinely perform primary radio dispatch responsibilities for field units;
incumbents may support dispatch operations during critical incidents, staffing shortages, or
emergency situations as assigned.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from the Police Dispatcher Supervisor; may receive technical and
functional direction from a Police Dispatcher.
ESSENTIAL FUNCTIONS – Functions may include, but are not limited to, the following:
Answer and process 911 emergency and non-emergency telephone calls, text-based
communication, administrative calls, and requests for services from the public and allied agencies.
Elicit, evaluate, and accurately document information received from callers, including locations,
suspect descriptions, vehicle information, weapons, hazards, medical needs, and other pertinent
details.
Assess the nature, urgency, and priority of incidents and determine the appropriate response in
accordance with established policies and procedures.
Enter, update, and maintain calls for service within the Computer Aided Dispatch (CAD) system.
Determine appropriate jurisdiction and route or transfer calls to proper agency, department, or
resource.
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City of Chula Vista Civil Service Commission
September 9, 2026 Agenda
CITY OF CHULA VISTA
Police Dispatch Call Taker
Provide support to patrol personnel, records personnel, field units, allied agencies, and other
divisions within the Police Department.
Conduct database inquiries utilizing local, state, and federal law enforcement systems to obtain
information regarding persons, vehicles, warrants, stolen property, criminal histories, protective
orders, and related law enforcement information.
Operate telecommunication systems including multi-line telephone systems, deaf telephone
(TTD/TTY) equipment, radio systems, CAD systems, and other communications-related
technologies
Conduct database inquiries utilizing local, state, and federal law enforcement systems to obtain
information regarding persons, vehicles, warrants, stolen property, criminal histories, protective
orders, and related law enforcement information.
Maintain accurate logs, records, and documentation of communications activity and departmental
actions.
Provide information regarding laws, regulations, City services, procedures, and department
policies to the public and other agencies.
Refer callers to appropriate social service, governmental, emergency, or community resources
when appropriate.
Receive and process sensitive, emotionally charged, high-risk, or emergency calls while
maintaining composure and professionalism.
Monitor and maintain awareness of officer and public safety concerns while processing calls and
disseminating information.
Utilize maps, GIS tools, resource materials, and reference systems to accurately identify locations
and related information.
Assist with routine clerical and administrative support functions related to Communications Center
operations.
Participate in required training, continuing professional training (CPT), and professional
development activities.
Work rotating shifts, weekends, holidays, overtime assignments, and emergency staffing situations
as required.
Perform other duties related to this position.
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City of Chula Vista Civil Service Commission
September 9, 2026 Agenda
CITY OF CHULA VISTA
Police Dispatch Call Taker
MINIMUM QUALIFICATIONS
Knowledge of:
Techniques, procedures, and methods used in operation of a public safety communications
center, including telephone and radio communications.
Public safety dispatch and call-taking procedures.
State and local law enforcement procedures, criminal codes, statutes, ordinances, and
related regulations
Geography, streets, landmarks, and jurisdictional boundaries within the Chula Vista and
surrounding areas.
Appropriate agencies and resources responsible for handling public safety incidents and
emergencies.
Computer Aided Dispatch systems, records management systems, and law enforcement
telecommunication databases.
Telephone, office and customer service etiquette.
English usage, spelling, grammar, punctuation and report documentation standards.
Current technologies and emerging trends in public safety communications.
Ability to:
Operate telephone, radio, CAD, computer, and related communications equipment
proficiently and accurately. Effectively gather, analyze, prioritize, and relay information
during routine and emergency situations.
Remain calm, composed and professional while handling high-stress, emotionally charged,
or traumatic incidents.
Work effectively with codes, procedures, policies, and confidential information.
Read, interpret, and relay map and geographic information accurately.
Exercise sound judgment and make effective decisions under pressure and rapidly
changing conditions.
Accurately document information while managing multiple tasks and competing priorities
simultaneously.
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City of Chula Vista Civil Service Commission
September 9, 2026 Agenda
CITY OF CHULA VISTA
Police Dispatch Call Taker
Work rotating shifts including evenings, nights, weekends, holidays, overtime, and
emergency activations.
Type at a speed of at least 40 net words per minute (NWPM).
Communicate clearly and concisely, and effectively both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course
of work
Work with various cultural and ethnic groups in a tactful and effective manner.
Deliver courteous, efficient, and responsive customer service.
Adapt to changing technologies, procedures, staffing needs, and operational demands.
Experience and Training
Any combination of education and/or experience and training that would likely provide the
required knowledge and abilities is qualifying. A typical way to obtain the knowledge and
abilities would be:
Experience:
Two years of increasingly responsible clerical, administrative support, customer
service, call center, emergency services, public safety, or related experience.
Experience in public safety communications is highly desirable.
Training:
Equivalent to the completion of the twelfth grade.
License or Certificate
Completion of a California POST-certified Public Safety Dispatcher Basic Course within
twelve (12) months of appointment.
Special Requirement
Must be at least eighteen (18) years of age at time of appointment.
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City of Chula Vista Civil Service Commission
September 9, 2026 Agenda
CITY OF CHULA VISTA
Police Dispatch Call Taker
PHYSICAL DEMANDS
On a continuous basis, sit at a communications console for prolonged periods of time.
Intermittently stand, walk, bend, twist, reach and use hands and fingers to operate keyboards,
telephones, radios and other office equipment;; must be able to hear, distinguish and comprehend
telephone and radio communications despite background noise, static, multiple conversations, and
other interference; verbally communicate clearly and effectively s over telephone and radio systems;
visually able to read and interpret information displayed on multiple computer monitors
simultaneously.
WORKING ENVIRONMENT
Primary work is performed indoors in a carpeted and air-conditioned office environment at a
communications console having a computer display terminal. Work is generally performed in an
area with fluorescent lighting and moderate noise level.
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City of Chula Vista Civil Service Commission
September 9, 2026 Agenda
CITY OF CHULA VISTA
POLICE SUPPORT SERVICES AND COMPLIANCE MANAGER
DEFINITION
To plan, organize, direct and coordinate the operations and activities of the Police Support Services
section within the Police Department; to oversee department-wide records, Public Records Act
(PRA) requests, criminal justice information, and regulatory compliance; to prepare statistical
reports; and to perform other related work.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction from the Police Administrative Services Administrator.
Exercises direct supervision over assigned staff.
ESSENTIAL FUNCTIONS – Functions may include, but are not limited to, the following:
Plan, organize, direct, coordinate the operations and activities of the Police Support Services
section within the Police Department; supervise and train assigned staff; assign work activities;
monitor workflow; conduct performance evaluations and work with employees to correct
deficiencies; participate in the selection of staff and recommend the appointment of personnel.
Oversee the Police Department’s records management and document-imaging program; serve as
official custodian of criminal justice records for the department; oversee the review, processing,
retention, disclosure, redaction, and release of department records and information pursuant to the
California Public Records Act (PRA) and other applicable laws, regulations, court orders, and
departmental policies and procedures; oversee the release of criminal history information to
authorized persons and agencies.
Administer and oversee the Police Department’s public records request program; coordinate with
police department divisions, investigators, prosecutors, the City Attorney’s Office, and other
stakeholders to determine the scope, applicability, and appropriate release or redaction of
responsive records; ensure requests are processed accurately and timely.
Determine appropriate redactions and release of records in accordance with applicable laws,
regulations, court decisions, and departmental policies; consult with the City Attorney’s Office
and other appropriate parties on complex and sensitive matters.
Ensure compliance with applicable federal, state, and local laws and regulations governing police
records, public records, criminal justice information, confidentiality, retention, disclosure and
information security.
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City of Chula Vista Civil Service Commission
September 9, 2026 Agenda
CITY OF CHULA VISTA
Police Support Services and Compliance Manager
Administer the Police Department’s Records Management System (RMS), including system
interfaces, data integrity, user access, security, and operational functionality; identify operational
deficiencies and opportunities for improvement, and recommend and implement system
enhancements; lead or participate in system implementation, modification, testing, and upgrade
projects; coordinate with department personnel, IT, and outside vendors to evaluate and design
workflows that support operational requirements, regulatory compliance, and records management
standards.
Serve as the Department’s Person Most Qualified (PMQ) in litigation and administrative
proceedings involving criminal justice records, records management systems, data retention,
disclosure practices, and regulatory compliance; respond to subpoenas and discovery requests;
review declarations and affidavits; participate in depositions and court proceedings.
Oversee and ensure department compliance with California Law Enforcement
Telecommunications Systems (CLETS), California Department of Justice (DOJ), FBI Criminal
Justice Information Services (CJIS) and other applicable criminal justice information system
requirements; coordinate required audits, certifications, training, and compliance activities.
Monitor and supervise all Police facility lobby activities; answer questions and provide
information to the public; respond to and resolve difficult and sensitive situations, inquiries and
complaints.
Evaluate operations and activities of assigned responsibilities; recommend improvements and
modifications; prepare various reports on operations and activities.
Coordinate and manage the Police Cadet Program; develop formal training procedures and
evaluation system for cadet job performance.
Oversee the administration of Livescan fingerprinting services.
Supervise and manage the City’s alarm program.
Prepare reports and correspondence related to assignment including monthly crime, arrest and
traffic statistical reports for the State and FBI; research, compile and prepare monthly, quarterly
and annual in-house reports.
Represent the department at a variety of professional meetings; attend and participate in
professional group meetings; monitor changes in legislation and regulations affecting police
records, public records, criminal justice information, and departmental compliance; evaluate
impacts and recommend changes. .
Build and maintain positive working relationships with co-workers, other employees, and the
public using principles of good customer service.
Perform other related duties as assigned.
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City of Chula Vista Civil Service Commission
September 9, 2026 Agenda
CITY OF CHULA VISTA
Police Support Services and Compliance Manager
MINIMUM QUALIFICATIONS
Knowledge of:
Principles and practices of police records management systems.
California Public Records Act and applicable Federal, State, and local laws, regulations,
codes, court decisions, and professional standards governing police records, public records
requests, records retention, disclosure, redaction, confidentiality, criminal justice
information, and information security.
General law enforcement and police department procedures, operations, and policies.
Principles and practices of supervision, training, and performance evaluation.
Principles and practices of leadership, motivation, team building and personnel
management.
Principles and practices of statistical research, analysis, data compilation and effective
report writing.
Customer service procedures and techniques for dealing with the public.
Fingerprinting practices and techniques.
Ability to:
Supervise, train, and evaluate assigned staff; plan and coordinate work assignments.
Analyze complex records, compliance, and regulatory issues; interpret applicable
requirements; identify risks and alternative solutions; and implement or recommend
alternative solutions.
Develop and recommend policies and procedures to ensure operational effectiveness and
compliance related to assigned operations.
Interpret and implement policies and procedures.
Maintain security, confidentiality, and lawful disclosure of restricted, confidential, and
criminal justice information.
Research and compile statistical reports.
Prepare and maintain accurate and complete records and reports.
Communicate clearly and concisely, both orally and in writing.
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City of Chula Vista Civil Service Commission
September 9, 2026 Agenda
CITY OF CHULA VISTA
Police Support Services and Compliance Manager
Establish and maintain effective working relationships with those contacted in the course
of work.
Work with various cultural and ethnic groups in a tactful and effective manner.
Experience and Training
Any combination of experience and training that would likely provide the required
knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities
would be:
Experience:
Five years of increasingly responsible administrative and/or professional
experience in a records management or technical service function of law
enforcement, including experience administering records, public records, criminal
justice information, compliance, or related regulatory programs, which includes
three years of supervisory or lead level experience.
Training:
Equivalent to a Bachelor’s degree from an accredited college or university in
Business Administration, Public Administration, Administration of Justice or a
closely related field.
License or Certificate:
Valid California driver’s license.
PHYSICAL DEMANDS
On a continuous basis, sit at desk for long periods of time, intermittently twist to reach equipment
surrounding desk; perform simple grasping and fine manipulations; use telephone, and write or
use a keyboard to communicate through written means; and lift or carry weight of 10 pounds or
less. See in the normal vision range with or without correction to read typical business documents
and computer screens; hear in the normal range with or without correction.
WORKING ENVIRONMENT
Primary work is performed indoors in a carpeted and air -conditioned office environment with
fluorescent lighting and moderate noise level; there is some exposure to the external environment
when going to outlying offices. Work is frequently disrupted by the need to respond to in-person
and telephone inquiries.
8/2026
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City of Chula Vista Civil Service Commission
September 9, 2026 Agenda