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City of Chula Vista July 2019 Resident Opinion Survey2019 Police Department
Methodology 2(results not included here)Nonrandom survey opportunity offered to all residents •districtFinal results weighted to reflect distribution by council •One question postcard•Four
opportunities to respond•Complete online or return paper survey•Unique ID assigned to each household•randomly selected by council districtEnglish and Spanish surveys mailed to 4,000
households •
Survey response rates 3 82% returned on paper•91% returned in English•Increased response rate of 25% (24% to 27%)•199 one question postcards•22% across council districts)-20% response
rate (19%•814 surveys•
Final report available online July 24th 4 Council District 4 data (p. 69)•Council District 3 data (p. 58)•Council District 2 data (p. 47)•Council District 1 data (p. 36)•Aggregate data
(p. 25)•Survey instruments (p. 20)•Survey methodology (p. 19)•Chula Vista council map (p. 18)•Survey results (p. 9)•Sample description (p. 7)•Executive summary (p. 3)•
9 in 10 residents consistently satisfied 201920072005200320001997 5 91%94%89%90%92%93%with the CVPD
Satisfaction high across 6 Somewhat satisfiedVery satisfied District 4District 3District 2District 1 30%40%31%34%63%52%61%56%council districts in 2019
Residents give high ratings to 7 Somewhat agreeStrongly agree Solution offeredShowed respectknowledgeableSeemedWas professionalTreated fairly21%15%19%13%15%64%76%73%78%75%CVPD staff
they interacted with
High levels of satisfaction from those 8 25%satisfiedNot 75%Satisfied Situation Was HandledSatisfaction With How Reason For Contact crimeViolentdisturbanceNoisecollisionTrafficcrimePropertyOther
3%11%15%30%41%who had contact with sworn officer
Top reasons people avoid areas 9(19%)Other Places Suspicious people5.People using drugs4.Dark/isolated3. there2. Crime happens Homeless1.(11%)Shopping Unsafe drivers5.Thefts/robberies4.People
using drugs3.thereCrime happens 2.Homeless1.(33%)Parks thereCrime happens 5.Gang members4.Suspicious people3.People using drugs2.Homeless1.of Chula Vista
Variations by council district in avoiding District 4District 3District 2District 1 OtherShoppingParks 19%13%38%15%11%26%21%11%44%19%10%23%10 certain locations
Differences by council district in 11 in their neighborhood at night alone unsafe”walking“very Feel “somewhat” or over the past yeargone up or stayed the sameThink crime in Chula Vista
has District 4District 3District 2District 1 43%29%32%23%District 4District 3District 2District 1 81%88%86%92%perception of crime and safety
Differences across council districts 12 District 4District 3District 2District 1 Reported crime(s) to CVPDin Chula Vista 72%14%42%8%60%16%60%6%reporting to the policein being a crime
victim and
Top 5 things the CVPD is 13 10%issuestraffic related Dealing with 14%timesGood response 17%visible/patrollingBeing 18%public safeKeeping the 19%courteous staffProfessional &
Top 5 ways the CVPD could improve 14 times (7%)Faster response (8%)are courteousEnsure officers (15%)trafficMore focus on (16%)More officers (22%)visible/patrols More
Top ways the CVPD could improve text indicates suggestion not in overall top responses.: Blue Note 15 homeless issueBetter handle are courteousEnsure officers timeFaster response More
officerstrafficMore focus on visible/patrolsMore on east sideMore of presence are courteousEnsure officers trafficMore focus on More officersvisible/patrolsMore timesFaster response
homeless issueBetter handle trafficMore focus on More officersvisible/patrolsMore involvementMore community on east sideMore of presence More officerstrafficMore focus on visible/patrolsMore
District 4District 3District 2District 1 by council district
Most frequently noted Child sexual predators26%Theft from homes29%related issues-Traffic31%Homelessness41% 16
Top priorities for the CVPD 17(11%)officers Hiring more (17%)use/sales Illegal drug (19%)traffic laws Enforcing (21%)Homelessness (24%)Keep public safe over the next five years
Summary/conclusions 18 to many residentsVisible presence and more officers important •Increased outreach to the community•related issues remain a concern-Traffic•the communityAlcohol
and other illicit drug use also affecting •Work with other agencies to continue to •
Cynthia Burke, Ph.D.Resident Opinion Survey2019 Police Department City of Chula Vista 19.org/cjsandag