HomeMy WebLinkAbout2019/09/24 Item 13 - Presentation
June 15, 2015 Bill.Coffey@homeserveusa.com 9171-597-503Bill Coffey City of Chula Vista
PAGE National League of Cities Clarence Anthony, Executive Director —over the years.the success of this partnership transparency is what has driven record of customer service and The
organization's exemplary agreement for another five years. partner and extended our League of Cities selected USP as a the primary reasons the National This award underscores one of
““ProgramWarrantyLineService PARTNERSHIPREPUTATIONEXPERIENCE WHY CHOOSE UTILITY SERVICE PARTNERS?1
PAGE Service Line Warranty Program Contractors undergo a rigorous vetting process to ensure quality service•area licensed contractors-All repairs performed to code by local•free call
a reputable plumber is dispatched-with one toll-Peace of mind •Educates homeowners about their lateral line responsibilities•Free Public Awareness Campaign •Turnkey approach–No cost
for the City of Chula Vista to participate •Helps address the public policy issue of aging infrastructure•Only Service Line Program endorsed by the National League of Cities •PROGRAM
BENEFITS 2
PAGE ProgramWarrantyLineService Royalty Program is $9.00 per mo. sewer line and $6.00 per mo. water line -•Affordable monthly rates, multiple payment methods and can cancel at any time•area
licensed contractors-24/7/365 availability and repairs are made only by local•No annual or lifetime limits, deductibles, service fees, forms, or paperwork•Up to $8,500 coverage per
repair incident (includes public street & sidewalk cutting)•Educating homeowners about their service line responsibilities•Coverage includes:sewer lines from the point of utility connection
to the home exteriorHomeowner repair protection for leaking, clogged or broken water and COVERAGESEWER/SEPTIC LATERAL COVERAGEWATER/WELL LINE OUR SERVICE AND WHAT IT COVERS 3
PAGE ProgramWarrantyLineService Multiple payment methods and can cancel at any time•Royalty Program is $9.49 mo.-–Affordable monthly rates •area licensed contractors-24/7/365 availability
and repairs are made only by local•No annual or lifetime limits, deductibles, service fees, forms, or paperwork•basement floor. Also covers repair of clogged toilets. Includes coverage
for broken or leaking water, sewer, or drain lines under the slab or •Up to $3,000 coverage per repair incident•Coverage includes:of entryor leaking inside the home after the point
to the main sewer stack that are broken sewer lines and all drain lines connected home -home water supply lines and in-Homeowner repair protection for in OUR SERVICE AND WHAT IT COVERS
4
PAGE Visiting our consumer website www.slwofa.com at any time •Returning the bottom of the letter to us in the self addressed stamped envelope provided•Calling into our toll free number
that is provided on the mailing;•Consumers can enroll one of three ways: •Marketing clearly states city does not provide program •Participation is always voluntary for the homeowner
•Limited to 3 mailing campaigns per year •before each and every campaign Would never mail without your review and approval of marketing material •no telemarketing or door to door -Only
market by direct mail •program. No Public Funds are used in marketing, distribution, or administration of the •ProgramWarrantyLineService MARKETING APPROACH 5
PAGE WyomingWisconsinWest VirginiaWashingtonVirginiaUtahTexasTennesseeSouth DakotaSouth CarolinaPennsylvaniaOregonOklahomaOhioNevadaNew YorkNew MexicoNew JerseyNebraskaNorth CarolinaMontanaMissouriMi
nnesotaMichiganMassachusettsMaineMarylandLouisianaKentuckyKansasIndianaIllinoisIdahoIowaGeorgiaFloridaConnecticutColoradoCaliforniaArizonaArkansasAlabama ProgramWarrantyLineService OVER
650 PARTNERS IN 42 STATES 6
PAGE West Bay Sanitary DistrictSan Jose Water CompanyLiberty UtilitiesGreat Oaks Water CompanyGolden State Water Company Dublin San Ramon Water DistrictDiablo Water DistrictContra Costa
Water DistrictCalifornia Water Service CompanyAlameda County Water DistrictTown of YountvilleCity of West Covina City of VallejoCity of Sierra MadreCity of San DiegoCity of San BrunoCity
of RialtoCity of Port HuenemeCity of PerrisCity of Lemon GroveCity of Laguna BeachCity of FillmoreCity of Daly CityCity of Culver CityCity of Claremont ProgramWarrantyLineService 25
CALIFORNIA PARTNERS 7
PAGE PROGRAM SUCCESS & NOTES 9 of every 10 customers surveyed would recommended the program to friends, family, and neighbors.•We have received a 4.8 out of 5 star rating from customers
receiving service. •Excellent 97% claim approval rating.•$454 million in repair costs. On average, over the last year we completed a job every 49 seconds. Over the last 3 years, we
have completed over 1.3 million repairs for our customers and saved over •We have over 650 partnerships; over 4 million customers and service over 6.7 million service contracts. •Service
Line Warranty Program 8
PAGE 9 occur, the homeowner would be solely responsible for the cost out of pocket.)insurance, the city/town or the local utility (i.e., meaning that if a problem were to about external
water lines on their property that are not covered by homeowners’ Local community governments should be responsible for educating homeowners 80% of respondents either strongly or somewhat
agreed with the statement: 46% of respondents had an emergency repair in the last 12 months.repairs.3 in 10 Americans aged 37+ cited they had no money set aside for emergency poor,
or terrible.1 in 2 Americans describe their current state of household finances as either fair, repair (including almost half of millennials.)Nearly 2 in 5 Americans don’t have the
necessary funds set aside to cover a $500 Poll results (2000 adults surveyed)HarrisRecent 9
PAGE ProgramWarrantyService 10