HomeMy WebLinkAbout2004-03-17 BOLT MINS0 0.
MINUTES
LIBRARY BOARD OF TRUSTEES
March 17, 2004 Library Conference Room 4:00 PM
BOARD MEMBERS PRESENT: Chair Hubbard, Trustees Craft, Hartman, Hubbard, Pasqua;
Valerio
CITY. STAFF PRESENT: Library Director Palmer, Assistant Library Director Brown,
Maureen Roeber, Patricia Spalding
OTHERS PRESENT: Joan Roseman
I. APPROVAL OF MINUTES - Meeting of January 21, 2004. Minutes approved with
motion to correct the spelling of "Rosas" under item IV. F Other to "Rojas". Minutes
unanimously approved with correction.
II. CONTINUED MATTERS
A. Library Bond Act Application
Carry forward — no news to report.
B. Balanced Score Card— definitions of Objective Statements
Director Palmer distributed a revised set of Library Objectives Statements and
Performance Measurements. He reported that staff worked on this revision after the
board packet had been mailed. Mr. Palmer reviewed the changes and the indicated that
this item would be carried over to the next meeting in order to give the Board an
opportunity to reflect upon the revision.
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A. Model Library Project
Director Palmer and Library Services Manager Maureen Roeber made a presentation
about a new model of library service being conducted numerous public libraries in
North America, including the San Jose Public Library. This service model is based
upon an emphasis upon self -check and merchandizing.
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After a number of years of discussion, staff.has decided to implement a mini -remodel
at the Civic Center. Library to test this model. This mini -remodel will include
rearranging library merchandise and materials, attractive and uniform signage, more
self -check out machines, vending machines, a small cafe area, and reassigning staff to
offer better customer service.
Mr. Palmer indicated that the Library is planning to act move quickly on making this
happen because of the tight deadline to ordered items before the City start closing
purchase orders at the end of April. The goal will be to have the changes in place by
Labor Day.
The Board agreed with the proposed renovations with a few suggestions of their own,
including a large marquee indicating changes are being made for customer
satisfaction, and a simple survey to see how customers like the changes. '
B. Fund Raising Annual Plan — report included in packet mailed to Board
C. Professional Development Day — Library Director Palmer requested the Board's
support of an all day session for Library staff on May 6t'. The primary focus of the
training will be on dealing with difficult customers. The Board unanimously
supported closing the libraries for the May 6 Professional Development Day.
D. Local History Room — Report from the Consultant: to be carrier over to the April
meeting
IV. LIBRARY DIRECTOR'S REPORT -
None
V. COMMUNICATIONS —
None
VI. ADJOURNMENT - Meeting adjourned at 5:25 pm. Next meeting is scheduled for
Wednesday, April 21, 2004.
Respectfully submitted,
Patricia Spalding, Secret