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HomeMy WebLinkAbout2011/08/16 2-1-1 Special Order Presentation City of Chula Vista August 16, 2011 2-1-1 Vision and Mission Vision: • 2-1-1 is San Diego’s primary source for community, health and disaster information. Mission: • Helping people by connecting them efficiently to the service delivery system, and providing vital trend information for community planning. 2-1-1 Yesterday: Built on 40 Years of History! History of 2-1-1 goes back to 1970 as a program of United Way • –a partner we still have today Transitioned to INFO LINE a separate non-profit in 2000, after • Atlanta launched the first 2-1-1 in 1997 Launched 2-1-1 in 2005, as the region’s only 24/7, free 3-digit • dialing code to connect San Diegans to community, health and disaster services First year of operation, 2-1-1 answered 85,000 calls • Major responder to Firestorm 2007 –raised public awareness • by 60% 2-1-1 Today Today 2-1-1 connects 220,000 • clients to help Housed in a state of the art • location Tripled in staff size since launch • –from 15 to 75 staff Robust and searchable online • database (6,000+ resources) Disaster response system • Advanced quality assurance • AIRS accredited • Tailored programs focused on • clients who have specific community needs Imagine thousands of times a day… I no longer I’m transitioning I can’t pay I need foodI’ve lost my job have healthcarefrom the Navymy mortgage We can’t Please call help with back when that we’re open We only do I’ll try to senior transfer you to daycare an agency who can help Why did you call us? I’m not sure who you We only serve can call. I don’t know, please Santee hold. 5 There’s a solution… I no longer I’m transitioning I can’t pay I need foodI’ve lost my job have healthcarefrom the Navymy mortgage Yes, I can connect you 2-1-1, with someone who can how can help… I help you? SuicideCatholicSenior Crisis Volunteer PreventionCharitiesI & AHotlineCenter 6 Why 2-1-1? Easy to remember, 3-digit dialing code • 24/7 service • Confidential and stigma-free • Highly-trained Specialist • Offered in more than 150 languages • Accessible from all wireless services • Pre-screenings for specific services • Tailored programs take the client beyond just a referral • Searchable online database with 6,000+ resources • How 2-1-1 Serves the Community? 2-1-1 Serving Special Populations Children and pregnant women • Military and Veterans • Vulnerable populations: • Seniors • Disabled • CalFresh • Medi-Cal • Healthy Families • Healthcare Navigation • Utility Assistance • How Do 2-1-1 Measure Up? 220,000 Story of Hope Connected callers to • help last year “I heard about 2-1-1 from a neighbor across the street after Per our Client Satisfaction Surveys, • lost his job my husband . I 92% satisfaction 2-1-1 has a real person talked with a ! He rate gave me information on places pay my that would help me Through the 2-1-1 follow-up • electric bill and even helped me 98% of the referrals sign up for food stamps process, .” were accurate ~ As told by Zander Valdez in a follow-up by 2-1-1’s Quality Assurance Department City of Chula Vista: Clientele 220,000 Connected callers • to help last year Generated more than • 13,500 cases from Chula Vista residents City of Chula Vista: Demographics Typical 2-1-1 client from Chula Vista is a Hispanic Womanages of 30 and 39 between the City of Chula Vista: Top 10 Needs City of Chula Vista: Top 10 Unmet Needs How the Community Gets Involved Use 2-1-1 Refer to 2-1-1 Volunteer with 2-1-1 Become a 2-1-1 Ambassador How is 2-1-1 Funded?